Terms

Vow is a wedding planning tool, run from the Netherlands. The company behind it is registered with the Dutch Chamber of Commerce under KvK 98559508. You can write to us at vow@gavant.eu. There is no phone line and no office to visit.

Vow is software. It holds the plan, the money, the guests, the suppliers and the paperwork for one wedding, and it gives you the documents you print. You run it. Nobody from Vow plans your wedding, negotiates with your suppliers or stands beside you on the day.

Three things Vow is deliberately not:

• ·A supplier marketplace. No venue, caterer or photographer pays to appear in your plan.
• ·An AI assistant. Nothing you write is sent to a language model, because there is no language model in the product.
• ·A social network. Your wedding is private to the people you invite into it, apart from a wedding website you choose to publish.

Creating an account and completing the setup wizard costs nothing. The wedding it creates stays closed until a package is paid for: you can see the shape of your plan, and the planning screens open on payment.

One wedding has two people who own it — you and your partner — and, from the Complete package upwards, helpers you invite. A helper sees only the areas you grant them, and the budget stays hidden unless you share it. Those limits are enforced by the database, not only by the screen. You are responsible for who you invite in.

Keep your password to yourself. If you think someone else has reached your wedding, write to us at vow@gavant.eu.

• ·Essentials, €45: the planning cockpit, private to the two of you.
• ·Complete, €70: adds helpers, the RSVP page, the destination explorer and the exports.
• ·Signature, €85: adds the full wedding website, media storage, the photo-sharing guide and five questions to a professional.

Prices include VAT and are per wedding, not per person and not per month. There is no subscription and nothing renews. Moving up a package later costs the difference between the two, worked out on our side; your browser never names an amount.

Two add-ons exist on the Signature package only: a gigabyte of extra website storage at €15, and five more questions to a professional at €12.50. Each is a separate one-time payment and each stacks with the last.

Payments run through Mollie. You enter your card or bank details on Mollie’s own checkout page, and they never pass through Vow. A payment counts as made when Mollie tells our server it succeeded, not when your browser comes back from the checkout. Invoices are issued by hand, so write to us if you need one.

Vow is digital content that is delivered immediately: your workspace opens the moment the payment is confirmed. Under EU consumer law you would normally have fourteen days to withdraw from a purchase like this — and the same law says you can only have the thing straight away if you ask for it and accept what you are giving up.

So the checkout asks you to tick a box saying you want access immediately and understand that you lose the fourteen-day right of withdrawal. We record the moment you tick it, together with the payment. Without that tick the payment cannot start at all.

Once you have ticked it and the payment is confirmed, the purchase is not refundable. That is the whole policy, and there is no exception to it stated elsewhere on this site.

If a package was charged twice, or you were charged for something you did not buy, that is a mistake rather than a refund question — write to us and we will put it right.

Your plan is yours. Your guest list is yours too, and the people on it did not agree to anything with us — so put in what you need to run the day and no more, and treat what guests tell you (a dietary need, an address) as something they told you in confidence. More on this in the privacy page.

If you publish a wedding website, that page is public: anyone who has the address can read it, and a search engine may find it. The RSVP page asks for an invitation code, but the site around it does not. Decide what goes on it with that in mind.

Do not use Vow to store something illegal, and do not use it to send anything to your guests that they would call spam. Vow itself does not send invitations to your guest list on your behalf.

We will keep the product running and keep your data where it belongs. We do not promise a particular uptime, and we do not promise that Vow suits every wedding — the landing page says plainly what it is not, and that description is part of the deal.

We may change what is inside a package as the product grows. If a change removes something you paid for, write to us and we will sort it out with you.

Vow gives you checklists, timelines and templates drawn from professional planning practice. They are a good starting point, not legal, financial or tax advice, and the decisions about your wedding stay yours. Where the product mentions paperwork for a marriage, check it against your own municipality or country.

If something goes wrong that is our fault, what we owe you is limited to what you paid us for the package. Nothing here takes away the rights you have as a consumer under Dutch and EU law.

You can delete your wedding at any time from the settings screen. Deletion is permanent: the tasks, guests, budget, seating, uploaded documents and website files go with it. A minimized purchase and withdrawal record remains for accounting, disputes and statutory retention; it contains no guest list or planning content. A payment already made is not refunded when you delete, for the reason set out above.

We can close an account that is being used to break these terms or the law. If we ever do that, we will say why.

When these terms change, the version on this page changes with them and carries its date. A change never applies backwards to a purchase you already made.

Dutch law applies, and disputes go to the competent court in the Netherlands. Your statutory consumer rights are unaffected by anything written here.