Contact

vow@gavant.eu is the address for anything to do with Vow. There is no contact form on this page and no phone line: a form would only compose an email, and you can do that better yourself.

If your question is about a specific wedding, put the two names and the date in the message, and say what you were doing when the trouble started. That saves a round of questions back.

• ·An invoice for a package or an add-on. Invoices are issued by hand, so ask and we will send one.
• ·A payment that went wrong — charged twice, or charged for something you did not buy.
• ·Trouble signing in, or a helper invitation that did not arrive.
• ·Something in the product that is broken, or a number that looks wrong.
• ·A request about your data: a copy of it, a correction, or removal.
• ·A suggestion. The plan for Vow is written down, and requests do get added to it.

• ·Plan your wedding, or take a decision for you. Vow is the tool; the day is yours to run.
• ·Speak to your suppliers or negotiate on your behalf.
• ·Stand beside you on the day. What you have instead is the run sheet and the people you delegated to.
• ·Refund a package. That is not a policy we bend at the mailbox — the reason is set out on the terms page.

On the Signature package there is a different door for the questions we cannot answer: five questions to a real wedding professional, asked from inside the app. That is planning advice from someone who does this for a living, and it is not this mailbox.

• ·Email: vow@gavant.eu
• ·Chamber of Commerce (KvK): 98559508

The terms say what a package buys. The privacy page says what Vow holds and who else touches it.